Anywhere Admin Portal

This article is designed for administrators managing Vocalised services. It will give you an overview of the Anywhere Portal features.


📖 Tip: The best way to learn how to configure your service is through the ucSKILLS portal. It includes short, feature-specific courses you can dip in and out of as needed, covering voicemail, call routing, hunt groups, IVRs, and much more.


Dashboard

The Dashboard provides a clear overview of your telephony system and its performance. We have highlighted the three main areas of the portal dashboard:

  1. Call flow elements, highlighting the total number configured - click on the tile for the type of flow you wish to access and quickly navigate to the page.
  2. This section offers quick access to user configuration. Use the search field to find the user you’re looking for and click their name to access the user configuration pages
  3. Quick access and view of total devices, total numbers available and numbers assigned.

Services Menu

Utilise the ‘Services’ menu on the left of the screen to navigate around the portal to view the services that you can to administer. The menu will dynamically change to offer services relevant to the element you are viewing.

Managing Users

You can access the list of users configured on your system through the dashboard or by clicking on the ‘Accounts’ section of the service menu then you will need to then click on the ‘Users’ link on the subsequent page.

Note: To add or remove users or to change packages, please do this through the Vocalised Portal.


To access an existing user configuration section, click on the user’s name from the user’s page. Once you have accessed the user’s configuration section of the portal the service menu will now offer the services specific to that user. This is the same view that a user will have when logging into the Anywhere User Portal.



Voicemail

Navigate to the user’s voicemail section to edit how voicemails are delivered, there is the option to send a voicemail message as an attachment to a single email address as well as storing on the voicemail server or not. You can change the greeting files played when the voicemail of the user is reached.


The voice portal pin can also be reset from the voicemail section, this needs to be set as a 6-digit number without consecutive or repeated numbers.


Call Flows (Admin Portal)

The Call Flows section in the Anywhere admin portal is where you configure advanced call routing features for your organisation.

The following features are available:

  • IVRs (Auto Attendants)
    • Menu-driven call routing ("Press 1 for Sales")
    • Set schedule-based menus (day/night)
    • Custom prompts and voice recordings
    • Configured under Call Flows > IVR
  • Call Queues (Basic)
    • Queue callers with hold music until an agent is available
    • Assign users as agents
    • Add voicemail or overflow routing
    • Routing options and announcements
    • Configured under Call Flows > Call Queues
  • Hunt Groups
    • Distribute calls between multiple users
    • Routing options: Regular, Circular, Uniform, Simultaneous, Weighted
    • Add voicemail, call forwarding, and alternative numbers
    • Configured under Call Flows > Hunt Groups
  • Premium Call Centres (coming soon)
    • Advanced queueing, Automatic Call Distribution and many more features
    • Will be configured under Call Flows > Premium Call Centers
  • Pickup Groups
    • Allow users to answer calls ringing on another extension
    • Useful for teams and shared spaces
    • Configured under Call Flows > Pickup Groups

Schedules

View and edit schedules by selecting the ‘Schedules’ section of the services menu. Schedules are then applied to one of the call flow elements like Hunt Groups, IVRs, and Call Queues to allow for different routing based on time and date. The music and greetings played to the caller while queuing is configured in the ‘Media’ section.


There are 2 types of schedules:

  1. Time Schedules – These schedules are usually recurring events and are used for the ‘regular’ scheduling of an inbound call.
  2. Holiday Schedules – these schedules are set for one off events, when you wish to override the usual call routing and time schedule, an example would be closing on a bank holiday. Bank holidays can be imported by clicking the ‘Import’ option.

Media

Naviage to the media section of the service menu to upload your media files for various elements of your telephony system.

If a file is uploaded in the media section of the whole system, then it will be avalible to assign to all elements. There are also media sections in the service menu of user and call flow elements, files added there will only be available to that specific element.

To add media click the ‘Add’ button then either click upload to your computer and upload a WAV, WMA or MP3 file, or click record to record an announcement directly on the portal using your computer’s microphone.


Contacts

Navigate to the ‘Contacts’ section of the service menu to manage your contact list. Here you can add names and numbers so an inbound call can be tagged with a name as well as allowing the agent to make specific outbound calls easily.

Remember you can find more about each view of the portal by clicking the inbuilt ‘Help’ link, that is visible on most of the portal pages.

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