Billing & Invoices Overview

This section explains how Vocalised services are billed, when your first payment is due, and how to manage your invoices and payment details.

First Bill & Pro-Rata Charges

Services are billed monthly from the 1st of each month, with invoices generated typically between the 3rd and 5th
If you start partway through a month, your first invoice will include a pro-rata charge to the end of the month
New users or add-ons added mid-month are also pro-rata charged, and these appear on the next invoice, along with the full month in advance
If you start partway through a month, your first invoice will include a pro-rata amount for the days used
Your next full month’s fee will also appear on your first bill if applicable

Trial Periods

If you’re on a trial, your first invoice will be generated after the trial ends
If services are added during the trial, a one-off payment will be taken immediately for the rest of that month
This is the only time we take a payment outside the standard billing cycle; all other payments are made by Direct Debit from the 1st
Trials are typically 30 days unless otherwise agreed
Any add-ons or extra users added during trial will be charged pro-rata immediately

Monthly Billing Cycle

Upgrades & Downgrades

You can add new services or users at any time – charges are pro-rata and apply immediately
Downgrades or removals (users or add-ons) can be made once per billing period, and these changes will apply from the 1st of the following month
These will be billed pro-rata for the current month and added to the next invoice
You may make 1 downgrade/removal per month, which applies from the next billing cycle (1st of the following month)

Where to View Invoices

Payment Details

You can update your billing contact and payment details in the Account Settings section of the portal

Usage Charges

📎 Your current package, service details, and contract documents are also viewable under Contract & Billing > Orders & Ports