Group Forwarding

This guide is designed for administrators managing Vocalised services in the Anywhere Portal and need to manage call flow settings. ucSKILLS includes video tutorials covering the main call flow settings.

Group Forwarding

Redirect calls placed to a user with this service to a specified phone number. The redirection can be configured manually by enabling the service regardless of any schedule or automatically by choosing a business and/or holiday schedule. Calls to group services such as Auto Attendant, or Call Center will not be affected by this service.

To setup Group Forwarding click on Calling Settings in the side menu, then Group Forwarding.

Set the time and/or holiday schedules required to divert calls on. Set the number to send the calls to. In this example the Out Of Hours time schedule is used and also the Holidays schedule. The calls are being forwarded to voice mail on extension 345 using the feature code *55

Users who have the Group Forwarding service assign within their service pack will automatically be enabled, however they can choose to opt our by disabling the feature against their user account.