Managing Phone Numbers

This guide is designed for administrators managing Vocalised services in the Anywhere Portal and need to manage call flow settings. ucSKILLS includes video tutorials covering the main settings.

Numbers (DDIs)

Numbers are added to new users automatically when they are set up. Additional numbers and number ports can be requested via the Vocalised Portal.

Once the new or ported numbers have been added they can be managed in the Anywhere Portal by clicking on Phone Numbers.

The Phone Numbers page will show a tick under Available if the number can be used, else a dash if it is in use. The User Type will detail if the number has been assigned to a user or feature. 

Click the number to be taken to the user or feature that is currently using the number.

Activate Numbers

New or Ported numbers added to platform are left inactivated. Once the number has been assigned to the group, toggle the button next to the number or number range to activate the number.

Any active number that is removed from a user or virtual user will automatically be made inactive. 

Deassign Phone Numbers

Phone numbers can be deassigned from a group in cases where the number is porting out or if its not needed. 

Numbers can only be deassign if they are not assigned to a user or virtual user. 

Click the check box next to the range or single number then click Deassign.