Managing Vocalised Services

This guide is designed for administrators managing Vocalised services. It will help you understand the main features available in the Vocalised Portal.


All changes to your account, such as adding users and admins, assigning numbers to users, or managing packages, must be done in the Vocalised Portal. This ensures services remain in sync with your contract, billing, and configuration.


⚠️ [Admin-only] All functions in this section require administrator access to the Vocalised Portal.


What You Can Do in the Vocalised Portal

  • Add, remove, and edit users and administrators
  • Assign or reassign numbers (landline or mobile)
  • Activate or remove packages and add-ons
  • Assign or remove admin roles
  • Change user emails, display names, or resend login emails
  • View and manage invoices, account and payment information
  • Request new numbers and requested numbers to port

You can upgrade or add new users at any point. You can make one downgrade or removal (licence or add-on) in any monthly billing period, and it will take effect from the 1st of the next month. Any scheduled changes can be cancelled before the end of the month.

All changes generate a new contract PDF and are stored in the “my account” section of the Vocalised portal, specifically under your Contract & Billing section.


Invoices & Billing

  • Go to Contract & Billing > Invoices
  • View monthly breakdowns, download PDFs, and check status (Paid/Unpaid)
  • Update your payment method and billing contact in Account Settings

⚠️ Packages, services, and invoices reflect all changes made in the Vocalised Portal. Do not make service adjustments outside of this system.

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